IT Sales Team Vs Client

Business Head and Account Manager and other individuals stake holders work very hard to secure/generate a contract with the prospective clients. It is unfortunate that Project Manager is not a part of this process. Lack of PM involvement leads problem in future.

When client give opportunity to IT firms, they always oversite and over estimates the effort and cost to maintain the profit instead of the relationship.

Agenda for the client not defined – resulting trouble and outcome will go in wrong direction.

Not having enough knowledge of client - Business Head and Account Manager usually think they have enough information about the client which gives set back after the meetings and that resulting client unable to make decisions at critical times during the engagement.

List goes on and on. The small issues affect the project adversely. All of these problems extend the timeline for the project and decrease customer satisfaction.